Case study

TA is delivering 235%+ ROI to a behavioral healthcare company

A behavioral healthcare company had a growing backlog of invoices not getting out to customers due to the repetitive nature of the process.

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The Case


Problem

A behavioral healthcare company had a growing backlog of invoices not getting out to customers due to the repetitive nature of the process. Two people were responsible for invoicing and were spending all of their time on repetitive clicks in an enterprise system versus dialing for dollars to increase collections.

Solution

Thoughtful Automation designed a robotic worker that automated 45 clicks in the process. The automation covers three different applications, utilizes an API call, and sends a customer-facing email.

Impact

The behavioral healthcare company went from two FTE working on sending invoices to 0.25 FTE sending invoices. Below you can see the primary value drivers that are helping the company increase their bottom line.

Quantitative Results

200%
Capacity Increase

From 30 invoices sent daily to over 90

87%
Cost Reduction

From a $9.06 average cost per invoice to $1.11

90%
Time Savings

From 100% human time spend on processes to 10%

Kevin Silver
"I’ve been amazed at the ability of Thoughtful Automation to deploy robotic workers that run my business processes while my staff completes other higher-value tasks. Not only has it reduced the time to complete the process by 90%, but it has also allowed us to focus on the bigger picture than focus on the minutiae of a repetitive process."
— Kevin Silver, CFO Butterfly Effects

Qualitative Results

Zero-Error Rate

With the repetitive nature of this process, there has been a zero-error rate when sending invoices to the customer. The robotic worker works perfectly every time.

Data Integrity

The robotic worker helps the business user understand where data is missing in their enterprise system and informs them where they need to correct the data integrity issue.

Increased Collections

Now that 90% of time has been freed up for the person in charge of the invoice process, her time has been reallocated to higher-value opportunities like dialing for dollars to increase collections.

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