See Thoughtful's multifaceted Pro, Premium, and Enterprise plans. Explore ways to optimize your organization's return on investment and browse through our frequently asked questions to learn about our commitment to your success.
Plans and Pricing
RCA Pro
RCA Premium
Enterprise
Limited Availability
Slots Available
1
Slots Available
2
Slots Available
1
AI and Automation Horsepower
Included Credits (Transaction Volume + Complexity Rating)
5
15
30
Concurrent Module Implementations
1
2
3
Available Platform Modules
3
Full Suite
Full Suite
External Portals Included
5
10
25
Departments Automated (RCM, HR, IT, F&A)
RCM
RCM
All Depts
Supports all Healthcare Cloud Applications
Supports all Healthcare On-Prem Applications
End-to-End Revenue Cycle Automation (Platform Modules)
Provider Management
Eligibility Verification
Patient Intake and Prior Authorization
Coding and Notes Review
Claims Processing
Collections and Payment Posting
Revenue Reporting and Reconciliation
Enterprise-Wide Automation, Integration, and Support
Finance and Accounting Department Automation
Human Resources Department Automation
IT Department Automation
IT Department Staff Augmentation
Revenue Cycle Intelligence
Access to Empower, Revenue Cycle Intelligence Platform
10 Seats
50 Seats
Unlimited
End-User Training for Empower
Parallel Executions to Support Fluctuating Volumes
Record-level Reporting, Full Telemetric Transparency
Limited
Custom Value Reporting
Attended Automation Execution
Unattended Automation Execution
Dynamic Inputs Available for Each Execution
Transformation, Documentation, and Value Alignment
Transformation Roadmap
Process Documentation, Design, and Re-engineering
Outcome and Value Milestone Alignment
Custom Performance Reporting
ROI Assessment
Implementation Team
VP of Delivery
Dedicated
Customer Engineer
Dedicated
Dedicated Implementation Engineers
6 months
9 months
12 months
Support Engineer
Dedicated
Support and Optimization
24/7 Proactive Performance Monitoring
Industry-leading Guaranteed Service Uptime of 99.5% (SLA)
Average Response Time to Support Inquiries and Bug Fixes
<12 hours
<12 hours
<6 hours
Continuous Monitoring and Performance Optimization
Account Management
Expansion Prioritization
Priority
VIP
Weekly Status Updates
Quarterly Business Reviews and ROI Reporting
On-site Support Available As Needed
VIP
Executive-Level Strategy Meetings
VIP
Pricing
Starting Annual License for the Thoughtful Platform
$325,000
$780,000
$1,380,000
Value Guarantee
Refund Guarantee
Implementation Guarantee
Starting Quarterly Price
$81,250
$195,000
$345,000
Monthly Payments (10% Surcharge)
$29,792
$71,500
$126,500
Additional Credits can be purchased a-la-carte at these rates
$65,000
$52,000
$46,000
*2-year commit takes 10% off the annual license
The fastest way to greater
profit and growth.
30 Credits
6.5 month
Breakeven
5.4x
ROI
$18,959,844
Profit
Can you explain why you chose a slot-based implementation model?
Absolutely. Our slot-based model symbolizes our commitment to quality and careful planning. By managing the number of new customer implementations, we can devote the necessary resources to ensure each implementation is specifically configured to align with an organization’s priorities.
How does the process of reserving a slot work?
To reserve a slot, you only need to sign a contract with us and pay the first month’s fee. This process ensures your slot in our schedule, allowing us to prepare diligently for your AI transformation journey.
How does your slot-based model enhance the quality of your services?
Our slot-based model allows us to concentrate on an intentional number of customer implementations at a time. This focus fosters a comprehensive and successful automation implementation, meticulously tailored to align with your organization’s goals.
What if my automation requirements are urgent, and I can’t afford to wait for a slot?
We understand that some organizations may face urgent needs. In such cases, we encourage you to contact our team to discuss potential solutions. Regardless of the urgency, our commitment to delivering high-quality, tailored services remains unwavering.
Will you sell out this year?
Yes, we have sold out our 2023 plans and have started selling 2024 implementation slots. We have an AI-ready waitlist experience for those customers that pre-book 2024 slots.
Will your 2024 RCM Automation plan prices be the same as 2023?
We will be raising the minimum credits needed per plan in 2024. This will help us continue to provide leading-edge automation and AI technology and an exceptional customer experience for all new customers.