A behavioral healthcare company had a growing backlog of invoices not getting out to customers due to the repetitive nature of the process. Two people were responsible for invoicing and were spending all of their time on repetitive clicks in an enterprise system versus dialing for dollars to increase collections.
Thoughtful Automation designed a robotic worker that automated 45 clicks in the process. The automation covers three different applications, utilizes an API call, and sends a customer-facing email.
The behavioral healthcare company went from two FTE working on sending invoices to 0.25 FTE sending invoices. Below you can see the primary value drivers that are helping the company increase their bottom line.
From 30 invoices sent daily to over 90
From a $9.06 average cost per invoice to $1.11
From 100% human time spend on processes to 10%